beachBUB USA practices a standard 30 Day Return Policy. If your product arrives with any sort of manufacturer's defect or mechanical problem, we will be happy to replace your product or refund your purchase at any time within 30 days of the purchase date.
We do ask anyone who wishes to return the product to please contact us before you send the item back. We put customer satisfaction first on the list in everything we do. In many situations we will actually just ship you a replacement item with no need to return the one you already have. We want to take whatever action we can to resolve any issues as quickly and conveniently as possible.
If you have any issues with your product please send us an email at firstname.lastname@example.org. We respond to all emails the same day. Often you will receive a response within 10 or 15 mins. In the email please include the following information:
- Your Name (or the name of the person who purchased the product)
- The Order ID# (if you have it)
- A description of the problem
- Your shipping address
In addition to the standard 30 Day Return Policy, we also offer our one of a kind 3 Year Protection Plan for all beachBUB All-In-One Beach Umbrella Systems. This added protection is included, at no additional charge, with every All-In-One System we sell. Click here to see the details of the 3 Year Protection Plan.